Dark Heart is Back!

It’s been a long while, but I’m finally back on my feet enough to make things better. I’m sorry to everyone that was upset and/or disappointed during the Heartsy sale, for any reason. I now aim to use that experience, and never, ever make the same mistake again. Here’s how I’m going to change that.

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Ordering:

We will no longer take “orders”. If the items are not already made, labeled, and sealed, they will not be in the shop. You will not have to wait for anything to be prepared for you order, unless it is a custom order. For those arrangements, we will not accept payment until the order is completed, and ready to send (if it is a large or special order, we may ask for partial payment to replace supplies, should you decide to cancel your order before completion).

 

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Turn around time & shipping:

In order to stay on top of orders, and have a reasonable amount of time between the date of your order, and the date of its shipment, we’re implementing a new policy. From now on, any order that is placed will ship within four business days of it’s purchase date. If your order does not ship within four days, you will receive a full refund, and you order will still be shipped within a reasonable time.  The only time that this policy will not be in effect, is during events that are beyond our control, such as natural disasters, a death in the family, or a health problem that is severe enough to stop me from being able to run my business. In any of theses instances, I will do whatever I can to close the shop before, or directly after they occur.

 

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Customer Service:

I will still be handling some customer service communication, such as how to order, when an item will be back in stock, if a custom item or order can be made, etc. All other communications will be answered by our new customer service rep so that all conversations will remain professional.

 

Shop

 

In other news, we’ve finally opened the new shop! We’re working on stocking all of our items for order, so that they may be shipped out right away. Please take a moment to check it out, and let me know what you think: http://darkheartdesigns.storenvy.com

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About Dark Heart Designs

I make loose eye shadows, pressed eye shadows, lip slicks (lip gloss), and more. I also love writing, crafting and animals. I paint my own furniture, make my own curtains, decorations, clothing, and costumes. I'm currently living in South Georgia, but I’ve been all over the east coast since I grew up in the carnival industry. When you’re on the other end of the carnival, selling bright pink cotton candy, rainbow sno kones, and those lovely, red candy apples, you realize that on the midway, it’s all about how bright and flashy you can be. I think that’s what brought about my love of bright colors and dark contrasts. There’s nothing in this world like a carnival at night. My mission is to make beautiful, affordable cosmetics, and help people along the way. Dark Heart Designs is more than just a cosmetics company. I want it to be a resource, an inspiration, and a brand that makes you feel like you're a part of something. Make up is just the beginning.

Posted on October 10, 2011, in Heartsy, Shops, Updates. Bookmark the permalink. 2 Comments.

  1. Welcome back! I am excited for all the new stuff to come. Love the new website! 🙂

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